News

European Southern Observatory selects message master® Enterprise Alert

April 14, 2010

Derdack today announced that the European Southern Observatory (ESO), the world’s most productive astronomical observatory, has selected message master® Enterprise Alert to increase availability for critical IT services. The installation in Santiago, Chile will add automated, mobile notification capabilities to existing network monitoring functionality provided by WhatsUp.

Andrew Wright, Network Specialist, ESO said, “We knew that message master® Enterprise Alert was already successfully integrated with WhatsUp at our headquarters near Munich, Germany. The latest version of Derdack’s software has powerful features for notification automation, in particular two-way closed loop notifications, the ability to automatically escalate alerts, assignment of ownership of alerts, and failover capabilities. It was a straightforward decision to roll out the software to our Chile operation.”

About ESO
ESO, the European Southern Observatory, is the foremost intergovernmental astronomy organisation in Europe and the world’s most productive astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.

To learn more about Derdack’s notification software, please have a look at the Enterprise Alert product site.